Privacy Policy Statement
Fire and Safety Australia Pty Ltd
acknowledges the importance of protecting the privacy of personally identifiable
information collected about our customers. Whenever we collect, handle, store or
use information about you from our website, we try to comply with the National
Principles for the Fair Handling of Personal Information. For the purposes of
this Privacy Statement, the word customers includes visitors to our web sites,
users of our services, purchasers of our products and advertising customers.
Personal Information
We collect and track personal information when we provide our services to you.
Generally we will tell you why we are collecting information when we collect it
and how we plan to use it or these things will be obvious when we collect the
information.
We usually collect personal information directly from you although sometimes we
may use agents or service providers to do this for us. We may also acquire lists
from other sources, both from other companies and from other public documents.
Use of Information
We usually collect personal information such as your name, address,
telephone number, and in some instances, your financial details. When you are
online, we collect information regarding the pages within our network which you
visit and what you click on. As a general rule we do not collect sensitive
information. However, if we do, it will usually be for the purposes of providing
our goods or services and if the law requires us to, we will seek your consent
to collect it.
We use your information to provide our services to you, to fulfil administrative
functions associated with these services, for example billing, to enter into
contracts with you or third parties and for marketing and client relationship
purposes.
We may share your information with other companies which are related to Fire and
Safety Australia Pty Ltd, within Australia. We or they may also use your
personally identifiable information to assist us in improving our products and
services and any of us might be in touch to let you know about goods, services,
or promotions which may interest you.
Use by Third Parties
Fire and Safety Australia Pty Ltd may disclose your information to its service
providers and contractors from time to time to help us to provide and market our
goods and services to you. We may also share your information with third parties
who provide prizes for competitions or special offers. If we do this we
generally require these parties to protect your information in the same way we
do.
Use of Aggregate Data
We may collect certain non-personal information to optimise our goods and
services including our Web pages for your computer (e.g., the identity of your
Internet browser, the type of operating system you use, your IP address and the
domain name of your Internet service provider). We may use such non-personal
information for internal purposes, including but not limited to improving the
content of our sites.
Fire and Safety Australia Pty Ltd may use personally identifiable information in
aggregate form to improve our goods and services including our Web sites and
make them more responsive to the needs of our customers. This statistical
compilation and analysis of information may also be used by Fire and Safety
Australia Pty Ltd or provided to others as a summary report for marketing,
advertising or research purposes.
Security
Fire and Safety Australia Pty Ltd strives to ensure the security, integrity
and privacy of personally identifiable information of our customers. We use a
variety of physical and electronic security measures including restricting
physical access to our offices and firewalls and secure databases to keep
personal information secure from loss, misuse or unauthorised disclosure or use.
Unfortunately, no data transmission over the Internet can be guaranteed to be
totally secure.
Access to Personal Information
You have a right to access most personal information we hold about you and
if we deny access in some circumstances we will tell you why. To request access,
please contact us as set out at the end of this document.
Cookies
We may use a feature of your browser called a ‘cookie’ which identifies your
computer to our server. Cookies are data that a Web site transfers to an
individual’s hard drive for record-keeping purposes. Cookies can facilitate a
user’s ongoing access to and use of a site. They allow us to track usage
patterns and to compile data that can help us improve our content and target
advertising. If you do not want information collected through the use of
Cookies, there is a simple procedure in most browsers that allows you to deny or
accept the Cookie feature. But you should note that Cookies may be necessary to
provide you with features such as merchandise transactions or registered
services.
Online Links to Third Party and Co-Branded Sites
Fire and Safety Australia Pty Ltd may establish relationships with business
partners that allow visitors to our Internet sites to link directly to sites
operated by these partners. Some of these sites may be “co-branded” with our
logo; however, these sites may not be operated or maintained by or on our
behalf. These sites may collect personal information from you that may be shared
with us. This Privacy Statement will apply to any personal information we obtain
in this manner.
Fire and Safety Australia Pty Ltd is not responsible for the content or
practices of Web sites operated by third parties that are linked to our sites.
These links are meant for the user’s convenience only. Links to third party
sites do not constitute sponsorship, endorsement or approval by Fire and Safety
Australia Pty Ltd of the content, policies or practices of those third party
sites. Once you have left our site via such a link, you should check the
applicable privacy policy of the third party site.
What else you should know about privacy on the Internet
Remember to close your browser when you have finished your user session.
This is to ensure that others cannot access your personal information and
correspondence if you share a computer with someone else or are using a computer
in a public place like a library or Internet café. You as an individual are
responsible for the security of and access to your own computer.
For further information
Please contact us by email at info@fireandsafetyaustralia.com.au to ask for
access to your information or if you have a complaint concerning your
information privacy or if you would like more information about our approach to
privacy.