FREQUENTLY ASKED QUESTIONS

Still Haven’t Found What You’re Looking For?

Fire & Safety Australia conducts the majority of our training on-site at our client’s worksites. This ensures that we can directly tailor the content of the training to your workplace and the class requirements.

 

So if you can’t find an answer to your questions below or on our website, please contact us. We will answer your query and do our utmost to provide a custom-designed solution for your needs.

Location Related Questions

Will you come on-site to complete the training?

Yes. Fire & Safety Australia will come on-site to your workplace. We are firm believers that most of the time, the best training is held on-site at your location. Not only does this reduce travel costs for you, but it means our instructors can look at your organisation’s equipment, procedures and work environment.

But we don’t have an appropriate training venue?

No problem. Fire & Safety Australia has venues around the country that we can use for corporate training. We also make use of these venues for our regular public training courses. View our list of national training centres. If you would like to attend a course at one of these centres, start by clicking ‘Find a Course’ above and apply online. Alternatively, fill in our enquiry form and we will be in contact with a quote.

Does FSA run training courses at remote locations (i.e. Mine sites, Oil Rigs) across Australia?

Yes. FSA has previously run Fire & Safety training off-shore and across the Asia Pacific region. We can run this training on-site at your location using your equipment and incorporating your work procedures and safety documentation. Read more about our safety training work with the mining industry.

Can FSA provide training at our company premises offshore in the Asia Pacific region?

Yes. FSA has previously run Fire & Safety training off-shore and across the Asia Pacific region. We can run this training on-site at your location using your equipment and incorporating your work procedures and safety documentation. Click here to see the companies that we are currently training.

Training Related Questions

How is Fire & Safety Australia different from other training companies

Don’t waste time and money undertaking training that is too little or too much for your requirements. Our friendly staff can advise you of what training you should undertake after asking you some specific questions related to your industry and your organisation. Our team are highly trained so we can help you decide on training that:

  • Meets your legal obligations
  • Is cost effective based on your budget
  • Best meets your industry and site requirements
  • Is directly tailored to the needs of your personnel
  • Is conducted by professional emergency services personnel
  • Our team are all experienced firefighters, paramedics and emergency personnel. We can provide you with up to date, compliant and cost effective professional training services.
Will Fire & Safety Australia understand our training requirements?

Yes. During your enquiry and booking our main objective is to gather lots of information about your training requirements. This way when our staff go on-site they have an awareness of your workplace, what you want to get from the training and what sort of work you do. Our highly experienced personnel once on-site will directly tailor our training to your industry and your site requirements. For our large customers completing 10+ courses per annum, we will write a specific training course based on your work procedures and incorporate your procedures into our presentations.

Does Fire & Safety Australia offer Recognition of Current Competency / Recognition of Prior Learning?

If you have completed some of the units previously you may be eligible for a Credit Transfer (RCC).

If you have a range of knowledge and skills gained through current and previous work history that you believe meet the requirements of all units of a given module, you may apply for Recognition of Prior Learning (RPL).

The RPL process involves gathering of a body of evidence (e.g. logbooks, supervisor and employer third party reports, reports you have written, timesheets, job descriptions, resume etc.).

Due to the substantial time required in assessing any application for RPL/RCC, an application fee of $250 to review your RPL/RCC application applies.

If RPL/RCC is determined, the application fee is deducted from the total cost of RPL/RCC which is as follows;
Certificate II Public Safety (Firefighting and Emergency Operations) – $900
Certificate III Public Safety (Firefighting and Emergency Operations) – $900
Certificate III Mines Emergency Response and Rescue – $900
Certificate IV Work Health and Safety – $900
Diploma Work Health and Safety – $900

Additional fees will apply for any required gap training.

Please call us to discuss your requirements and potential options.

For more information please view our Course Participant Handbook.

Is Fire & Safety Australia’s Training nationally recognised and who accredits your training courses?

Yes. Fire & Safety Australia’s training courses are nationally recognised. We are a Registered Training Organisation who is accredited by the Australian Skills Quality Authority. We have national recognition in all Australian states.

Is Fire & Safety Australia held accountable for training consistency and quality?

Yes. We are so confident in the professionalism of our instructors and their knowledge of their subject areas that we offer you a no questions asked 100% Money Back Guarantee!

Who Conducts Fire & Safety Australia’s Training Courses?

Our professional team. All our trainers are former fire-fighters, emergency services workers or safety professionals. All have experience in first aid emergencies, performed CPR, responded to fires, responded to motor vehicle accidents and other emergencies.

Does Fire & Safety Australia have experience in my industry?

Yes. Fire & Safety Australia has experience across all industries. We have completed training for mine sites, petrochemical plants, the construction industry, the manufacturing industry, schools, aged care residences, hospitals, oil rigs, factories, prisons, high rise apartments, offices and many more. Our team have visited hundreds of sites and conducted hundreds of courses. Do you want instructors who can ‘walk their talk’? Who have been there and done it all before? Who are recognised as professionals across the industry?   Read about our expertise in the following industries:

My company is different will your personnel understand our work environment?

Yes. Our personnel are known as experts in the industry. Our personnel are all experienced emergency services instructors who will tailor the training course directly to the needs of your personnel. Our Team have 100’s of years of emergency services experience across all Australian Industries. We will ensure that your personnel leave with the skills and knowledge required to undertake their work more safely.

Course Structure Related Questions

What will we learn in our training course?
  • The legal requirements involved with the wor
  • Everything that is required in your states legislation and Australian Standards
  • The safest way to complete the work / respond to emergencies
  • Ways to reduce the hazards involved with the work
  • Leading Industry techniques to complete the work

You will learn from emergency services instructors who cumulatively have hundreds of years of experience in responding to workplace emergencies. Our training will be conducted both inside and outside the classroom. In the classroom we use a combination of DVD’s, audio visual presentations, textbook, powerpoint demonstrations and whiteboard work. Outside the classroom we you will use equipment, conduct site risk assessments, drills, emergency response exercises, site visits etc

Is this another boring theory session, or do we get interesting ‘hands on’ training?

NO! Our training is designed to be held inside the classroom and outside. Whilst the amount and type of practical activities depend on the course type, all of our training courses have a practical component. For example during a fire extinguisher training course, participants will get to use fire extinguishers on real fires and use real fire blankets. During breathing apparatus training, personnel will use breathing apparatus equipment and use it in a variety of scenarios.

I’m looking for a single provider for all of our training in Fire, Safety and First Aid across Australia. Can you provide these services?

Yes. Contact us today and join BlueScope Steel, Bostik, Royal Australian Navy, Parmalat, Alpha Catering, Cement Australia, Virgin Tech, Bunnings, John Holland and other large Australian companies who choose Fire and Safety Australia as their sole national preferred training supplier. We are specialists in conducting courses across Australia for our largest clients. Read some of the feedback and testimonials that we have received from Australia’s biggest companies and explore our success stories.

What customers do you currently provide training for?

Currently Fire & Safety Australia completes training for companies across Australia of various size and across all industries. We currently carry out training at our venues for our regular monthly training courses But our specialist area is large corporate clients. We provide training for Australia’s largest companies including BlueScope Steel, Bostik, Cement Australia, Virgin Tech, Bunnings, John Holland Group, Group Custodial Services, Port Phillip Prison, Spotlight and many more. Read just some of our testimonials and success stories.

The last instructor we had was hopeless….do your instructors know their stuff?

Yes. Fire & Safety Australia’s team are widely experienced and known as experts in their field. Just look at some recent feedback that we received from our clients on our tesstimonials page and remember that we have a no questions asked 100% money back guarantee. Our team are all experienced firefighters, paramedics and emergency personnel. All have experienced first aid emergencies, performed CPR, responded to fires, responded to motor vehicle accidents and other emergencies. Our team have visited hundreds of sites and conducted hundreds of courses.

Booking Related Questions

Can we book our training courses online?
What forms of payment are accepted?

We currently accept the following methods of payment: Cash, Cheque, Direct Deposit (EFT), Credit Cards, Paypal.

 

For all courses that are nationally recognised training programs, Fire and Safety Australia must trade in accordance to ASQA (Australian Skills Quality Authority) guidelines and only take a deposit of $1500 where the fee is being paid by a private student/learner; where fees are being paid by a corporate client, the full amount if the course is charged at time of booking. 

The outstanding fee amount after the $1500 can only be processed within 7 days prior to the commencement of the course.

On booking your course, we request that advise which of the following options suits your situation.

Option One: Your employer is paying for the course and you need an invoice for the full amount

Option Two: You as the student are paying for the course and will be paying the $1500 now with the balance paid within 7 days prior to the commencement of the course

Once we have received notification of which option you have chosen, we will send you an invoice for either the full amount or deposit and final installment/balance for the remaning amount.

The payment plan will be worked out as follows.

Certificate IV in Work Health and Safety

Initial $1500 paid at enrolment and remaining $350 to be paid on month 10 of your 12 month enrolment period. If your qualification is finalised prior to this, fees are to be paid in full to receive your qualification certificate.

Diploma of Work Health and Safety

Initial $1500 paid at enrolment and remaining $700 to be paid to be paid on month 10 of your 12 month enrolment period. If your qualification is finalised prior to this, fees are to be paid in full to receive your qualification certificate.

GWO Basic Safety Training – Initial

Initial $1500 paid at enrolment and remaining $730 to be paid by first aid of the course

I only have 1-2 people to get trained, does FSA run public training courses?
Yes. Click here to see our regular monthly public training courses. Our regular public training courses vary slightly from state to state but generally include Fire Training, Confined Space Entry Training & Height Safety Training.
How do we get started?
We are ready to take your enquiry now. Please contact us and join Australia’s largest companies in tailored training for your organisation. As experts in our field and staff across Australia, there is no better company for you than Fire & Safety Australia. We look forward to hearing from you. Call us now on 1300 88 55 30, fill in the online enquiry form or search and book a class online.
What is a USI?
A USI is a Unique Student Identifier. Each participant is required to have a USI number before they can receive Nationally Recognised Accredited Training.

 

For more information, read this fact sheet or visit https://www.usi.gov.au/ 

 

Fire and Safety Australia’s organisation and RTO code is 22250.